RETURN + EXCHANGE POLICY

  • We maintain strict standards for quality assurance. All of our orders are meticulously inspected prior to shipping. Due to the nature of our products all sales are deemed FINAL SALE. Per federal law, the return of human hair products is prohibited, no refunds or exchanges can be performed. ALL SALES (including DS1 Haircare and DS1 Collection) products, ARE FINAL SALE. When you purchase on our website, you legally agree to the terms of the return policy prior to checking out.

CANCELLATION POLICY

  • Cancellations with less than 24 hours notice will be charged 100% of the reserved service amount. No Shows will be charged 100% of the reserved service amount.

  • Please arrive on-time for your appointment. A 15 minute grace period will be allotted before your appointment is forfeited (with fee assessment). 

  • Donte C. Smith policies are presented and provided in the tradition of excellent service for our established and future clientele. The cancellation policy allows us the time to inform our standby guests of any availability and keep our team members schedules filled, thus serving everyone better. If recurring cancellations occur, we reserve the right to not fulfill your requests for future experiences with Donte C. Smith. 

COVID-19 PROTOCOL

Before Your Appointment

  • To protect the health of our staff we ask that you ensure you are in accordance with the following guidelines before booking an appointment. If you have an appointment reserved and do not meet these guidelines we ask that you reschedule your appointment to avoid a cancellation fee. Please do not book an appointment if any of the following applies to you;

  • You or anyone in your household/pod are waiting on a pending COVID-19 test.

  • You or anyone in your household/pod have been exposed to COVID-19 in the last 14 days.

  • You or anyone in your household/pod have tested positive for COVID-19 within 14 days.

  • You or anyone in your household/pod has flown or traveled within the last 14 days.

  • You or anyone in your household/pod has participated in indoor dining, bars, any indoor social events that require removal of your mask.

  • You or anyone in your household/pod are currently exhibiting any allergy, cold, flu, or COVID-19 symptoms or have had these symptoms within 14 days.

  • You or anyone in your household/pod are currently caring for someone ill.

  • If you must reschedule we ask that you please give us as much notice as possible so we may fill your appointment spot.

At Your Appointment

  • Our check-in process is phone based now

  • Arrive 5 minutes early to check in.

  • Call the salon to notify us of your arrival. If the line is busy please call back as we are currently on the other line scheduling an appointment.

  • Please do not enter the salon until you have called and checked in with a salon coordinator.

  • Wash your hands in the restroom before entering the salon.

  • Once inside we will ask you to sanitize your hands, we will take your temperature, then complete a verbal health screening before being seen by your stylist.

  • If you do not pass your health screening you will be asked to reschedule and pay a same day cancellation fee. To prevent this please adhere to our “before your appointment” requests.

  • If your temperature is 100.4 or higher you will be asked to reschedule.

  • Please do not bring any guests, they will be asked to wait outside of the salon.

  • Do not bring any food or drinks into the space.

  • Bring your own mask with ear loops.

  • You are required to wear your mask at all times.